Terms & Conditions

1. About Us

These Terms govern your use of elpirate.com and purchases made through our store. By placing an order, you agree to these Terms.

Contact: hello@elpirate.com

2. Products & Availability

• All El Pirate Atelier pieces are strictly limited edition — typically 5/5 or fewer per design.

• Product images are as accurate as possible but slight color variations may occur.

• All prices are in EUR (€) and include applicable VAT where required.

3. Orders & Payment

• Orders are placed by inquiry via email. We confirm availability and details before payment.

• Payment is required before production begins.

• We accept major credit cards, bank transfer, and PayPal.

4. Production & Delivery

• Each piece is handcrafted in 7–14 business days after payment confirmation.

• Shipping cost depends on the destination; insurance is optional.

• We currently ship within Europe only. Delivery time: 3–7 business days.

5. Right of Withdrawal (EU Consumers)

Under EU Consumer Rights Directive, you have the right to withdraw within 14 calendar days of receiving your order.

Exception: The right of withdrawal does not apply to custom-made or personalized jewelry. This is in accordance with Article 16(c) of Directive 2011/83/EU.

6. Returns & Refunds

• Items must be returned in original, unworn condition within 14 days of withdrawal notice.

• Refunds are processed within 14 days of receiving the returned item.

7. Warranty & Defects

• EU consumers have a 2-year legal guarantee against defects present at delivery.

• Report defects within 2 months of discovery to hello@elpirate.com.

8. Intellectual Property

All designs, images, text and content on elpirate.com are the property of El Pirate Atelier.

9. Governing Law & Disputes

These Terms are governed by Bulgarian law (EU member state). If you have a complaint, please contact us first at hello@elpirate.com — we aim to resolve every issue directly.

Last updated: October 2026